STRIDE SPIN STUDIO – Terms & Conditions
Cancellation
Can’t make it? No problem! We will see you on the bike another day. We do ask that you cancel your booking 8 hours or more before your ride. If your booking is cancelled 8 hours prior to class time, your ride will be refunded to your account. If cancelled later than the 8 hour window, you will lose the ride. If you’re a punch pass rider, you will lose 1 ride from your ride pack. If you have an unlimited pass, you will be charged a $20 non refundable cancellation fee. This policy is in place to ensure we don’t have any disappointed riders missing out on a class where there is room due to a cancellation or no show. Life throwing you a curveball? Please send the studio an email if an emergency happens and you are unable to attend a class.
ABOUT YOUR ACCOUNT
Classes must be paid in full prior to attending your class at STRIDE.
If a credit card declines or expires – we ask that you update your payment information to avoid any future booking disruptions. Should a payment fail to be processed – you will be unable to book a class until the payment has been collected.
We are all about that gift of movement! STRIDE gift cards are available for purchase – redeemable towards any available class option. Sorry – gift cards cannot be converted to cash.
Waiver
All guests must complete and sign our waiver before taking a class. Our waiver is available both online and in studio.
ADDITIONAL “GOOD TO KNOWS”
· All STRIDE Spin Studio pass options are subject to change at any time.
· Our drop-in pass options will expire after 1 month of the purchase date.
· Our NEW RIDER PROMO PACKAGE is the perfect bundle for those new time riders! Purchase 4 classes for $50 and get acquainted to the STRIDE experience. Please know, this pass does expire 2 months after the purchase date and cannot be extended.
· Our 10-class and 20-class pass options activate on the date of purchase and will expire 1 year of the purchase date.
· Our 5-class pass option will active on the date of purchase and will expire 6 months of the purchase date.
· Our monthly unlimited pass options, including our student rate will activate on the purchase date. If you opt to select our 12-month commitment, your pass will renew every month on the date of purchase.
· STRIDE Spin Studio is not liable for any stolen, missing or damaged items. We will hold any left behind items for a maximum of 30-days and if not collected – items will be discarded.